Postage / Returns


Within Australia Postage and handling within Australia is a flat rate of $7.00 for orders below $100. Then it is free postage for orders over $100. We will dispatch the order within 24 hrs of payment received.

Please allow 3 to 7 working days for delivery within Australia.

Unfortunately, we cannot deliver to PO Boxes.


Postage and handling outside Australia is a flat rate of $20.00.

Overseas orders may take longer to deliver. Please allow 7 to 15 working days for delivery outside of Australia.

All deliveries must be signed for. Please provide a daytime/work delivery address where someone is available to sign. A re-delivery fee will apply if not signed for.

Unfortunately, we cannot deliver to PO Boxes.

Returns & Exchanges

With Tayla-Lu, you can be assured of total customer service and satisfaction! If you’re not happy with your item, we will happily exchange or provide a credit note for returns within 14 days on the following conditions:

  • Returns must be made within 14 days of receipt of your items.
  • All goods must be returned unworn in the same condition you received them and all labels and tags/stickers must be attached.


Return the items to be exchanged, Please  include the invoice you received with your order and  a self addressed, prepaid satchel for your new items to be returned in.

Return Address

97 Bainbridge St
Ormiston QLD 4160